The Disability Interactive Process: Know Your Triggers

Know Your Triggers:

The Disability Interactive Process

By Rachel Shaw

@Work Magazine 

Employers are fielding an increasing number of requests for accommodation under the Americans with Disabilities Act (ADA). Due to this increased level of activity, including questions about whether some of these employees actually have a disability, employers are suffering from “accommodations fatigue.” This often leads to skipping procedural steps and/or providing inconsistent processes for employees. To maintain compliance, employers must understand when they are triggered to enter into the ADA interactive process and the importance of having a consistent process.

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